FRANQ allows you to achieve more in less time, and save cost as a result. The support staff become more efficient and productive, and get more time to focus on franchisee relationship management. Find out below how we can take the pain out in managing your business.
With complete and comprehensive set of features for a franchisor, franchise management has never been this simple. Using realtime view of the business performance, reduce time and save cost on managing your franchise network. Focus on your relationships with franchisees and suppliers to do more in less time, have happy customers and employees.
With the combination of right technology, streamlined operation and automation, a franchisor increases its ability to take quicker and better decisions. Real-time data availability on marketing, recruitment and operations provide invaluable inisght to analyse the problem areas and focus on improving the challenging areas of operation.
Franchisees require consistent and quality service from franchisors that can be achieved by streamlining your business operations. With FRANQ, employees having more time, improving your response time and making the business adaptable . This helps in not only retaining franchisees but also help them to grow and own multiple locations, strengthening your brand reputation.
Know your franchises better than ever with a complete view. Record various information that includes owners, location, size, number of employees, property and franchise agreements, financial information, related attachments and notes etc. Get to know your franchise partners better, understand their preferences and build efficient personalized communications.
Your data is located, stored, and maintained in a single location. Your Marketing, Sales, and Customer Service team have access to accurate and consistent data, ensuring data quality and reliability. Eliminates the need to maintain multiple applications and application switching to complete the tasks.
Streamlined process help in execution and tracking of new store opening tasks. Take advantage of the best practices to ensure the maximum efficiency. Track the tasks performance per category, department, time, assignees. Easily find due and overdue tasks through dashboards and raise escalations automatically.
Keeping track of compliance for all franchise can be a difficult task if done manually. Non-compliances may have brand image and legal ramifications if remedial actions are not taken at the right time. Using this feature, use the available dashboards for legal and management teams to see the information in real-time and decide an appropriate path for non-successful compliances.
Streamline and automate internal processes – from document approvals to new franchise opening and compliance visits. Use available set of tools to effectively execute and manage your business processes. Take advantage of the industry best practices to implement efficient and automated business processes.
Various types of dashboards and charts to easily view and understand the real-time data. Modify reporting criteria to reap the benefits of real-time reporting. Customised dashboards are can be configured for management to help in making faster executive decisions.
Synchronise emails and calendar to communicate using one system. Email integration eliminates the need to switch between applications to send emails and all interaction with multiple parties is managed from one system. Automate email reminders e.g., for upcoming business review meetings.
Create template-based Franchise Agreements and Disclosure Documents by using the data stored in the system. Send and store the documents in one system for compliance with the Franchising Code of Conduct. Show your level of professionalism and provide excellent experience to your franchisees.
Each user can have a personalised login, including timezone customisation. The system can be accessed from anywhere and anytime, while maintaining the secured access. Roles can be configured to provide easy administration for group of users.
The system allows to easily set up custom integrations with other solutions e.g. Accounting, ERP, LMS. This will allow to you to create comprehensive dashboards on one application based on data fetched from other solutions.
Provide the right information to the right person at the right time. User access based on region, feedback category, franchise name, functional teams etc. Record your processes and how-tos in central place for quick support.
Create cases/service tickets automatically when customer is providing feedback using any channel. The solution will assign cases to the right person or team and route cases upon creation to respective queue based on your defined criteria, accelerating service delivery and providing consistent experience.