Features

FRANQ / FEAUTRES

From Recruitment to Operations to Store Opener and Analytics, FRANQ provides comprehensive list of features for your head office to manage the franchise network effectively

Innovative solution that works for your business

Designed and developed in consultation with franchisors, FRANQ is a highly configurable solution to meet requirements of any franchisor. This solution is what your staff needs to provide superior experience to franchisees.

FRANQ Essential

ideal for store and non-store based franchises,
includes 360° franchise view, Process automation,
Recruitment, Operations and Compliance, Knowledgebase

FRANQ Pro

ideal for store based franchises, includes all
Essential features and Store Opener, Service
Management, Contracts and Renewals, Integrations

FRANCHISE RECRUITMENT

FRANQ helps you cut down receruitment application processing time by providing you with a flexible process.  With mandatory and optional tasks defined and reminder notifications, you can ensure your staff is following your process and legal requirements. Process automation helps them save time by taking care of regular mundane tasks.

- Contacts and Accounts, 360° franchise view
- Centralised record of all communication, notes, and activities
- Streamlined recruitment process
- Multi-stage Marketing Campaigns
- Lead management / New franchise enquiries
- Record complete recruitment journey
- Filter and segment the contacts
- Capture leads from website, other sources
- Re-market and re-engage old leads
- Generation of templated-based documents
- Qualify and convert leads into franchisees 
- Recruitment performance dashboards and alerts 

ANALYTICS and AUTOMATIONS

Set up custom integrations with other solutions e.g. Accounting, Enterprise Resource Planning, Learning Management Solutione etc. Create dashboards and charts based on data fetched from other solutions and report from one system. Customisable dashboards help in making faster executive decisions.

- Automate tasks and communication
- Email and Calendar synchronisation
- Email and contract templates
- Record all activities with end-to-end traceability
- Internal social network
- Business process management
- Configurable business rules
- Analytics
- Access from anywhere, any time 

OPERATIONS and COMPLIANCE MANAGEMENT

FRANQ takes care of day-to-day tasks to allow full management and control from one platform. Process all interactions and store all communication in one place, providing your customers a superior experience. Perform compliance reviews using built-in forms or create your own to track regular compliance results. With Sales add-on module, automate the invoicing and save hundereds of hours.

- Corporate and Franchise stores management
- Property and Franchise contract management
- Territory Management
- Region-based user access
- Compliance monitoring
- Customer and Franchisee Feedback
- Document/links storage
- Manage all renewals and terminations
- Synchronization and import
- Knowledge management (for head-office)
- Operations performance dashboards, alerts and reminders

STORE OPENER, CONTRACTS and SERVICE MANAGEMENT

Streamlined process help in execution and tracking of new store opening tasks. Take advantage of advanced contract management for new contracts and renewals for maximum efficiency. Set up custom integrations with other solutions e.g. Accounting, ERP, LMS, etc. Create dashboards based on data fetched from other solutions and report from one system. Assign cases to the right person or team and route cases upon creation to a respective queue, accelerating service delivery and providing consistent experience. 

- Supplier (and other) contract management
- Advanced contract management 
- Template-based contract generation
- Store opener - project management
- Process-based ticket management
- Auto registration of tickets via email/website
- Intelligent ticket assignment and routing
- Process-based supplier feedback management
- Alerts and reminders on tickets, contracts
- Integration with other systems 

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