INFORMATION / FAQ

FAQ

FRANQ stores all information about all your franchisees and franchise stores. Your marketing, recruitment, finance, support teams access up-to-date information from one central system. There is no need to use multiple applications to sync the franchisees data, and gone are the days when you are exchanging Excel sheets to distribute information between your teams (and waiting for manual updates to be actioned).

Yes, FRANQ can be integrated with your corporate website to help manage queries related to New Franchises, Jobs, Suppliers, etc. FRANQ will use its automation capability to automatically send the query to specific person or team that should manage that query.

FRANQ is a process-based solution that allows the client to define their own unique business processes for Recruitment, Operations, Store Opening, Feedback, etc. All team members in the head office (or support office) are able to follow the same process every time and making sure the same consistent service is provided to the customers. FRANQ also makes sure that head-office team members follow the mandatory requirements so that any legal or compliance item is not forgotten.

A franchisor can define its own business process in FRANQ. This will help recruitment team to ensure that they handle all leads using the same steps. For example, if your process is to first register the details > send the application form > get NDA signed > schedule first interview > perform security and credit checks > finance approval > visit to a store > final interview, these steps can easily be configured. Some of these steps can be mandatory to ensure the completeness of the process.

When a new Contract information in entered in FRANQ, it can automatically generate dashboards and can show the start date, end date, value, duration, territory etc. FRANQ can also generate alerts well before contract expiry date to remind you that you need to take an appropriate action (contract renewal, termination, etc).

The Store Opener module in FRANQ is a complete project management functionality that allows franchisor staff to manage and track template-based tasks for opening a new franchise store. The tasks management include: start and end dates, dependent tasks, assigned person, department tasks is associated with, etc.

This functionality allows the head-office to progress the tasks and track the performance at every stage. Dashboards related to this functionality gives management performance visuals to take appropriate actions in a timely manner. 

There are many products in the market which may sound like offering similar functionality. We differentiate on delivery of our service and customer experience. FRANQ has been developed by QTECX Solutions after consultations with franchisors and it delivers what franchisors need. QTECX Solutions team goes above and beyond to exceed client expectations (and we have testimonials to prove that). We have made excellence a habit and we strive to get only 5-star reviews from our clients. There is no compromise on quality at QTECX Solutions.

We do not compete on pricing with other solution providers. Our pricing is based on FRANQ's rich and helpful functionality and the excellent value that it delivers to franchisors.

Excel has a rich functionality for a standalone application. And that is what it is: a standalone application. You cannot:
- restrict information according to the roles
- share over cloud so that information is available to users according to their access
- track the changes, who made the changes
- create easily email alerts/notifications on tasks, actions

With FRANQ, you overcome all these challenges (and many more) with one universal application. 

Yes, you absolutely can. FRANQ is a highly configurable solution and we encourage our clients to take the ownership and feel free to update the solution without our involvement. In fact, we train our clients on the solution and its areas that can be customised by client's team(s).

All data that is entered by into FRANQ belongs to you. We do not have access to your system unless you choose to provide us the access. Even if we are provided access, we will not access your data without your approval.

FRANQ provides data import functionality via Excel files. QTECX Solutions team will provide you the templates to fill your data in and then you can upload the data yourself. We can provide assistance to you to make this task quicker for you.

FRANQ, indeed, is a cloud-based solution. This helps us help you to keep your infrastructure and related costs and overheads down. Your team only needs a web-browser to use FRANQ.

FRANQ is hosted on Microsoft's Azure cloud. Azure has implemented very tight security to ensure that their servers have 99.9% uptime and is capable of thwarting any outside attacks. Each user in your organisation will have their own login credentials and they will be able to access the data that the management has provided access to. 

Yes, you can. When setting up users, you need to inform us on what areas users should access/not access. We can set security parameters according to the requirements and organisation hierarchy. E.g. if a NSW Territory Manager doesn't need to access QLD Territory Manager's territory data, this can be easily set up by QTECX team and maintained by you. Similarly, financial data can be restricted only to specific roles, if required.

FRANQ uses unique named user license model. This means each staff member that needs access to the system will have a license attached to him/her.

By design, FRANQ product licensing has been kept simple to not confuse our clients. We only provide the functionality that is required by the users (we do not believe in delivering and charging for the modules that will never be used by users). There are two types of licenses for FRANQ: Essential and Pro. Depending on your business requirements, some of the users will be assigned Essential license and some will have Pro.

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